1 Performance Benchmarking in the Public Sector : the United Kingdom Experience
نویسنده
چکیده
Amongst the more important individual initiatives have been the creation of Next Steps Agencies to undertake many of the executive functions of central government, market testing and compulsory competitive tendering of many operational functions throughout the public sector, the transfer of previously public businesses into the private sector where this was feasible, and the creation of internal markets, such as in health and education, to replicate competitive environments. This quest for improved value for money has led to the development of a range of efficiency tools. Within this context, “benchmarking” is one of the several tools which are increasingly recognised as particularly valuable.
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